TURF + SUPPLIES
CHI TURF HQ
CHI TURF HQ
TURF + SUPPLIES
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Does Chi Turf install artificial turf?
"We do not. Chi Turf is a materials-only turf outlet catering to artificial turf and landscape professionals. However, we can provide general or very specific installation process details and answer any question a - z regarding artificial turf that you might have over the phone, email or in person. We have you covered (literally) on the actual turf product(s), materials and assistance in local dirt re-purpose or disposal." - Jimmy
Does Chi Turf Provide Installation Training?
"Okay so not really a FAQ but 3 people asked us this recently at the iLandscape show 2018 in Schaumburg. We provide all the expertise and sample product/support to sell your first job. On your initial order (if you prefer) we will deliver the turf to your jobsite in the morning and then one of our reps will spend the day personally working on site with you/your crew showing firsthand the process. We'll teach ya everything you need to know plus offer up a few insider tricks for landscape contractors only. There is no charge for this service and your first job will be a home run, guaranteed; then going forward you're all set. Last year we provided this service to contractors in Illinois, Wisconsin, Indiana and Michigan." - Jonathan
How does artificial grass from Chi Turf compare with artificial grass sold at the big box retailers?
"There is almost no comparison on many levels ranging from quality, service to simply how the grass is made available for purchase. Keep in mind artificial grass is not just another sku added to a vast product mix under the same roof, artificial turf is all we do and a pretty large stand alone infrastructure needs to be in place to store, cut to spec and provide/ship/deliver product. Artificial grass is still a bit of a niche industry, especially in the midwest. Because of this, there is a vast general unawareness of the artificial product itself, especially in how it actually compares to other turf products on the market. On a quality level almost all the grass that's sold from big box stores does look okay initially (in the store or in photos they show online) to the untrained eye but will wear terribly pretty much right away once it is actually installed/used (walked in, installed in areas outside). It will flatten out almost immediately after installation and is most likely not the long term solution people are looking for. We're confident we provide a much higher quality and aesthetically superior product for a comparable or sometimes even lower price than what they're offering at any given time." - Billy
How does artificial grass from Chi Turf compare with artificial grass sold from other nationwide manufacturer direct wholesalers?
"We’re confident we offer an aesthetically top tier, commercial grade product for unbeatable pricing not just in Chicago, Illinois but on a nationwide scale as well." - Jimmy
I found a cheaper price on turf elsewhere, can you match or beat that price?
"This is a tough one because even though both products are probably GREEN, it's not an apples to apples comparison. We're confident we have the absolute best quality to price turf product ratio of anywhere in the nation (not just Chicago). So, when we get a call or message that there is a cheaper price elsewhere coming out of Arizona for the same sq/ft well, of course there is! Can we match that price on a totally different product? Huh? Probably not! Do this. Examine the said cheaper turf's specs. 1. backing thickness, 2. face weight, 3. total weight, 4. pile height, 5. stitch gauge to name a few. Streeterville turf is our most cost effective out of the 6 and using that as example, it has: 3/8" gauge (not 1/2"), 28oz PU backing (not 20oz latex), 56 oz face weight (not 40oz or less), 84oz total weight (not 60oz or less) and almost 1.5" in blade height (not 3/4" or less). Whether or not you're able to actually see and touch the 2 turf products together firsthand, these things are important! Photos of turf product online can be/is very deceiving and unfortunately there are even class action lawsuits pending nationally against companies who misrepresent the turf spec details of the fluff sold through big box retailers. You've gotta pay very close attention to the specs and overall quality seen firsthand to know what you're potentially buying or in this case, comparing. I think they call this caveat emptor!" - Billy.
How do you pronounce Chi Turf and what is the overall goal
"You're too.. shy shy, hush hush eye to eye..sorry. No not sorry, child of the 80s I love that song. Anyway, "Shy" Turf ...and our overall goal is to provide the best product for the best price coupled with the best service. You manage your landscape project and if it involves artificial turf + supplies we'll bring you what you need right to your home or jobsite next day while you're underway (or same day pick up is available). Adding to that we aim to provide a transparent (non ambiguous) price structure and offer contractor savings for certified landscape contractors who register an account here @ ChiTurf.com. Locally we have no order minimums and no cut fees. Same-day pickup is available too but always a good idea to call 630.805.3800, text (same #) or email: firstname.lastname@example.org ahead." - Jimmy
I wanna place an order, should I call 630.805.3800 or use the online order form @ ChiTurf.com
"If you live across the street, just yell out the window! If not, using the order submission form @ ChiTurf.com is preferred, but phone works too. The issue with phoning in orders is there is no "e" paper trail confirming what you request (turf type, size, quantity, etc.) and if there are any post prep order issues on pickup or delivery relating to "not getting what you requested" there isn't much we can do at that point to review where the issue lies. The online form is super easy, it has been extensively designed / custom coded / trademarked by us to make requesting product via your smartphone or computer quicker and easier than picking up the phone to make a phone call + we both get an instant record of what you need via email. Register an account with us and the form is virtually automatic after you enter your contractor code. Optimized for mobile its even quicker on smaller devices but make sure to check your spam folder on the follow up emails as they're system generated and can trigger a junk mail flag on the return. Darn you gmail! As an alternative feel free to call or text us too anytime @ 630.805.3800 or stop in at our warehouse located at 4042 S Michigan Ave. to pick up turf samples anytime 24/7/365 (sample box by the front door) or by appointment if you want to talk to us firsthand." - Jimmy
Can I sign up for a contractor account?
"Yes, but you have to be a landscape or design/build contractor. To start the verification process your business has to have a website or some sort of internet search engine presence for identification." - Jonathan
I have a business and a tax ID number, do I have to pay sales tax?
"If you’re in the state of Illinois, yes. Providing us your corporate EIN number or social security number as a sole proprietor and mentioning you're sales tax exempt will not qualify you or your company for sales tax exempt purchases in Illinois. Sorry about that! But hey, if you have a current reseller certificate (CRT-61) or a sales tax exempt “E” number for charitable organizations granted to you by the state of Illinois, great! You are sales tax exempt. We just need to have your paperwork on file prior to processing an order under sales tax exempt status." - Rhett
I’m having the product shipped to Ohio are you adding sales tax?
"We are based in Illinois with no satellite locations in other states so, no. We only add sales tax to purchases in/for Illinois. If the product is being shipped to any other state, we don’t add sales tax. All out of state sales tax exempt purchases you make are subject to your state's current “use tax” rate which is something you pay independently on the product you buy which we are not involved in. "Tax exempt" purchases made out of state are really just tax discounts amounting to around 3% (a deduction from our sales tax rate in Chicago ) after you pay your use tax in the state you live or operate your business. It is what it is. We don't make the rules, we just follow them." - Rhett
I’m a builder in Illinois, how can I qualify to be sales tax exempt?
“You’ll need a current reseller certificate (CRT-61) if you are a reseller of any of the items you’re buying for your business or you need to have a current tax exempt “E” number on file for charitable organization(s), contact the Illinois Dept of Revenue for more information.” - Rhett
Does ChiTurf Artificial Grass get hot in the sun?
"Absolutely! Its a nuance with ALL artificial grass that it will get hot in the sun. There are various manufacturers, wholesalers, retailers, etc. that will put gimmicky side tech names on their turf description as it relates to heat reduction; MONSTER MEGA-COOL, COOLING TECHNOLOGY BUILT IN, our turf is 15% COOLER!! ICE-TURF etc etc. Actually we just made up ICE TURF, no-one has stooped to that level that we know of. Anyway, it's all just a gimmick, a marketing rope job by someone trying to set their product apart from the rest. Sure there are small variations in density, blade shape, materials that "might" make a slight different (umm, 15%???) but nothing you would actually notice in a realistic setting. Our product has a good deal of this "cooling technology" built in for what it's worth...but honestly, it ain't worth that much! It does get hot but only in direct sunlight on a really hot day and there are legit albeit temporary ways to cool turf in direct sun as needed (such as rinsing it with water prior to use). Rest assured no one is going to get burned or anything, it's just uncomfortable in direct sun and all our turf is fully UV protected which means it won't fade over time but it will lose it's sheen after a while. We will never try to sell you on our product(s) having some new built-in technology that isn't field tested firsthand (by us) and in general worth noting so to speak." - Jonathan.
Where are the social media icons on the website
"Okay so this isn't a frequently asked question but it's been touched on and I think we're up to 26 likes now on Facebook, so don't be jealous! Our agenda if you will is to provide a straightforward, user friendly direct interface to support a great product + service and to not contaminate ChiTurf or ChiTurf.com with "marketing" distractions. That being said, we've gone ahead and added social media icons to the background on the bottom of the page. They're now there so that anyone can link to them if they wish and we will monitor feedback; public rapport can be useful and we'll engage anyone that wishes to correspond on any platform. Beyond that we will not be running any active social media campaigns on any network. We've got work to do! ...and let's face it, do you really want to see continuous photos of other people's grass showing up on your Instagram? It is what it is." - Billy
Where can I see turf samples
"Stop by anytime 24/7/365 @ 4042 S. Michigan Ave in Chicago. If one of us isn't there to talk to firsthand, that's okay! We have a large turf sample box lining the outer facade of the building right next to the front door, can't miss it. Take home a few samples of any product line anytime. If you're out of town you can fill out our sample request form and we'll mail them out to you." - Jimmy
Why does the real grass in front of the Chi Turf warehouse look so terrible?
"Well, that's a really good question. At some point we will address this issue with artificial turf." - Jimmy
Where do Chi Turf products come from?
"Chi Turf product(s) are manufactured in the USA, Sweden, China and many places in between. We're confident we have the absolute best artificial turf product(s) on the global market available for the best prices you'll find not just in Chicago but on a nationwide scale as well." - Billy
Where is the token ChiTurf celebrity spokesperson fella
"Ha! We do our best to eliminate the needless marketing content in an effort to keep ChiTurf and ChiTurf.com clean and focused. You won't catch us displaying logos of big organizations or celebrities we've sold product to, updating blogs with lukewarm content geared to enhance our search engine ranking. That said we try not to add any unnecessary distractions on the website or promote much social media based marketing content to attract attention. By populating a company/website/image with a bunch of fluff it becomes hard to even navigate around to find the content you're actually looking for. And somebodies gotta pay for that! All it really does for sure is it adds to the overall cost of product which then ends up getting passed on to you guessed it...you the consumer. For many reasons ChiTurf will remain focused on the important stuff - quality continually evolving cutting edge product, great pricing, great service." - Rhett
Does Chi Turf sell through any 3rd party re-sellers
"Indirectly, yes. Directly, no." - Jimmy
What else does CHI Turf stock and supply
"We supply everything you need for turf installation. Such as, • Compaction and drainage gravel (locally only) • Seam tape • Spikes • Weed Fabric • Treated wood framing • Adhesive • Base material • 45mm Pro Play Shock pads • Geotextile Drainage Base Grid • 2x4 Framing • Carpet Kickers • Hardware, etc. Big emphasis on etc. Our online order form is also our turf and materials information form. Take a look over there or give us a call for more details." - Billy
How is the turf sold?
"Chi Turf artificial grass is manufactured in rolls 15’ x 100’ so it’s then sold but us in 15’ wide by however-long-you-need increments up to 100’. There are no order minimums, we will cut the length you need in house on a turf cutting machine for exact measurement / cut and provide the product in 15’ wide width(s) x any length. We can custom create specific sizes but to do so we have to cut them from a 15' width x any length. That being said, we have to invoice for the total amount of turf used (not cut) accordingly and can offer no refunds on artificial grass once custom cut for your project." - Jonathan
Is everything you stock available for delivery?
"We can deliver anything you need next-day right to your home, business or jobsite within the Chicago area. Product is always available for pick up on demand as well under a pre-scheduled appointment. We provide nationwide delivery service for everything sans base material (sand and gravel) via a commercial carrier." - Jonathan
What type of warranty does Chi Turf have?
"Chi Turf has an industry leading 10 Year Limited Warranty." - Jimmy
How much does turf installation cost?
"There are many factors that impact cost so it’s difficult to say without knowledge of how much product is needed, where it will be installed and how it will need to be installed. Professional installation is recommended and this typically runs between $6 - $14 per sq/ft + cost of product." - Billy
Can you cut a custom size for me from a 15’ width product?
"Yes we can, but we have to apply cost based on using a 15’ wide section of turf buy however-long-we-need to create your pattern. Please keep in mind that once custom cuts are made from our full rolls of turf in stock, we can offer no returns or exchanges on product selected." - Bori
How heavy is a full roll of turf and can you deliver it
"It will weigh between 800 – 1200 lbs depending on type. Locally we can deliver it curbside assuming client (that’s you!) has the means necessary site to off load the trailer once it arrives. Nationally we use a commercial carrier but the scenario is the same once the truck arrives on site." - Jonathan
Do you rent equipment for turf installation?
"We do not." - Jonathan
What does free delivery entail?
"We offer free next day delivery to the Chicagoland area right to your home or jobsite for turf orders 15 x25’ in length and larger. Turf will arrive at location in a pickup truck, cargo van, box truck or trailer depending on size. Once on location you would need the personnel to unload and move the turf where you wish." - Jonathan
What is Chi Turf made of?
"Chi Turf consists of non-toxic, lead-free polyethylene yarn fibers and also contains a dense nylon thatch layer for additional weight and resilience to eliminate the requirement of infill. CHI Turf products are available with a very strong, weather-resistant polyurethane backing or an environmentally friendly polyolefin geotextile backing made with postindustrial recycled polypropylene fiber content." - Jimmy
Will you deliver turf smaller than 15 x 20’
"Yes, there are no order minimums, but we have to include a $75 delivery charge for orders in Chicago that don't originate from a registered contractor account. Orders beyond the city of Chicago and outlying suburb radius including out of state sales are subject to commercial shipping rates at any size with a lowest cost carrier." - Billy
Is it safe
"Very safe. Chi Turf products are lead free, non-toxic, non-flammable, and does not require the use of rubber infill. Our turf has undergone rigorous testing to ensure its safety and durability and contains built in anti-microbial and anti-bacterial properties. We have spec sheets with test results for all our tested products." - Jimmy
Is it tested
"Extensively tested. Take a look at our 27 page downloadable test results under the Turf Specifications link at the footer @ ChiTurf.com. The components used in the production of ChiTurf products have undergone years of research and development including extensive UV stability, wear resistance testing, and lead content testing. The results conclude that the material does not excessively fade, remains durable under heavy wear and tear, and is lead-free, non-toxic, and non-flammable." - Billy
How can I pick up product?
"Stop by our warehouse by appointment, we’ll cut the turf to your desired size and then load your vehicle along with anything else you need. We have various machines and personnel on hand to assist this process." - Jonathan
Do you carry antimicrobial infill material
"Currently we don't. Reason being quite frankly is that we aren't completely sold on it's cost to value ratio. It definitely does what it supposed to (diffuse the smell of animal urine) and enhances drainage over using sand as infill for example. Thing is, it's expensive first off and a bit of a logistic nightmare to pick up the product on a wholesale level and then turn around and ship from a central location. Further, if turf is being used for pet applications its better to use a pet turf such as our "Ravenswood" turf for example which is made specifically for this application and thus doesn't require infill. Adding antimicrobial (manufactured) infill helps diffuse smells but adding it to any turf as infill also impedes drainage performance thus increasing likelihood of urine smell lingering. Infill shouldn't really be used in the first place if you are installing the correct type of turf for pet applications. Any infill will impede drainage at varying levels as it's compared to "no infill" no matter how it's designed to let liquid pass through. For the aforementioned reasons we currently do not carry this material despite it being recommended and offered for sale by some artificial turf retailers nationwide. If we can be convinced otherwise, we may pick this product up and recommending using it in the future." - Billy
Do you deliver base material?
"Yes, we offer delivery to the Chicagoland area. There is a $95 delivery charge for gravel and sand. Gravel is delivered to site in either a Ford F550 or larger if needed International dump truck and is sold by the ton. Gravel will be dumped where directed, typically at the curb but our above-mentioned trucks are nimble enough to also navigate and dump in alleys. There is a 6 ton max per load delivered. Sand is sold in and manually offloaded from utility trailers in 50lb bags." - Jonathan
Is Chi Turf open to the public
"Yes and no. Anyone is welcome to purchase directly from us although to control cost of turf product the warehouse is open by appointment only. Our customers include cities, municipalities, contractors, landscapers, developers, and homeowners. We have thousands of sq/ft always in stock at our warehouse and an turf cutting machine on hand to quickly prepare what you need. Best method is simply fill out our Turf + Supply form and submit your order for next day pick up, shipping or delivery. Phone works too!" - Billy
How much base material can be delivered?
"We can deliver up to 6 tons of gravel per truck. Each additional delivery as needed would include a $95 charge per load." - Jonathan
Do you sell Synthetic Grass, Artificial Turf or Artificial Grass
"All of the above! ..and there are other names too but it refers to the same product. Astroturf (still commonly referred to this) is not a synonym though. Turf manufactured today is a much better, more advanced product." - Billy
Do you accept dirt excavated for turf installation?
"Yes but it has to be clean, free of rocks, gravel and other landscape debris. There is a $60 per yard fee for material handling. It can be dumped as directed once checked in at 4042 S. Michigan Ave." - Jonathan
Do you have a showroom?
"More like a show-house (warehouse). We keep overhead as low as possible so that we can provide the best product and service at the best price. It gets really cold in there in the winter and really warm in the summer, use the bathroom at your own risk!" - Jonathan
Do you have a bathroom at the warehouse
"Full disclosure in the interest of an accurate FAQ list, this is a frequently asked question at our warehouse. The answer is yes I guess, kind of. Enter at your own risk! How bold are you?" - Jimmy
Do you pick up sod, dirt or landscape waste on location?
"Yes we do, on a local basis only and dirt has to be accessible by a machine as large as a full size skid loader. Call or email with questions." - Jonathan
Where are you located and what are your hours of operation
"We’re located at 4042 S. Michigan Ave but we currently maintain regular hours there. Spring – Fall we’re typically we’re there M-F 8am – 3pm but at times we’re out during that span on deliveries and/or tending to local business. If you happen to miss us; there are usually samples out front that you’re welcome to take a look at and also, to take home with you. It’s a good idea to pre arrange an appointment time via our website submission form or call/text/email ahead of time if you’d like to stop by our warehouse." - Billy
How can I see samples?
"If you’re in the area stop by anytime 24/7, we usually have sample boxes out front at 4042 S. Michigan which you can pick up whenever you'd like. It's best to call ahead for a firsthand appointment though as we do not maintain set working hours at the warehouse on any given week as we are out in the field a lot. Otherwise we can talk firsthand anytime at 630805.3800 or email@example.com to set up an appointment. We can also mail out samples if you’re not within driving distance." - Billy
How do we buy Chi Turf product(s)?
"The best way is to fill out our request form. That will generate an approximate $ amount right away and then we’ll be right back in touch. We have equipment to load your vehicle when you arrive under a pre-arranged visit and/or we can deliver next day locally or ship turf nationwide." - Billy
How can I make payment?
"We wish we could get paid in gold... Currently we accept cash and all major credit cards. Personal and business checks are accepted as well but there is a holding period for funds to clear. Payment must be finalized prior to prepping the product for delivery or at moment of pick up." - Billy
I have a question that I don't see the answer to here, where do I find it?
"Just click the Quick Send button at the top left of your computer screen or just give us a call at 630.805.3800." - Billy