FAQs

1) How do ChiTurf turf products compare with turf products available at big box retailers?

Big box retailer turf is (finally) getting better and since that is the case we have recently brought in a very high quality 3/8" gauge with PU glue backing turf line that is comparable to what you will find at these stores. This is our Bridgeport Turf which allows us to finally provide an "apples to apples" comparison for $1.99 sq/ft. So we are competitive on price for the same quality product with Bridgeport Turf. Adding to this you will also find that we have much more in stock locally, ready when you area as well as a much better variety of sizes as well. When you add in the additional guidance, service + delivery we provide it helps us continue to stay on the cutting edge. Our other turf lines cost a bit more but those aren't what you will find available at big box stores. Keep in mind artificial turf is not just one (1) SKU available out of tens of thousands of items. Artificial turf + turf accessories is all we do.

2) Where can I see turf samples

Stop by anytime 24/7/365 @ 4042 S. Michigan Ave in Chicago. If one of us isn't there to talk to firsthand, that's okay! We have a large turf sample box lining the outer facade of the building right next to the front door, can't miss it. Take home a few samples of any product line anytime. If you're out of town you can fill out our sample request form and we'll mail them out to you.

3) Where do Chi Turf products come from?

Chi Turf product(s) are manufactured all over the world. Currently we stock about a 50/50 balance of products manufactured here in the USA as well as abroad. We're confident we have the absolute best artificial turf product(s) on the global market available for the best prices you'll find not just in Chicago but on a nationwide scale as well.

4) Can I sign up for a contractor account?

Yes, but you have to be a landscape or design/build contractor. To start the verification process your business has to have a website or some sort of internet search engine presence for identification.

5) What should I use to Infill my artificial turf?

If you plan on infilling your artificial turf we recommend adding Envirofill, T Cool, Zeolite or sand. You've got options! Plan on around 1.5 - 2 lbs needed per sq/ft of turf installed so for example if you have a 400 sq/ft artificial turf project you're about to tackle, we'd recommend adding up to 16 bags.

6) What else does CHI Turf stock and supply

We supply everything you need for turf installation. Such as, • Compaction and drainage gravel (locally only) • Seam tape • Spikes • Weed Fabric • Treated wood framing • Adhesive • Base material • 45mm Pro Play Shock pads • Geotextile Drainage Base Grid • 2x4 Framing • Carpet Kickers • Hardware, etc. Big emphasis on etc. Our online order form is also our turf and materials information form. Take a look over there or give us a call for more details.

7) Is everything you stock available for delivery?

We can deliver anything you need next-day right to your home, business or jobsite within the Chicago area. Product is always available for pick up on demand as well under a pre-scheduled appointment. We provide nationwide delivery service for everything sans base material (sand and gravel) via a commercial carrier.

8) Does Chi Turf install artificial turf?

We don't do installations. Chi Turf is a materials-only turf outlet catering to artificial turf and landscape professionals. However, we can provide general or very specific installation process details and answer any question a - z regarding artificial turf that you might have over the phone, email or in person.

9) What type of warranty does Chi Turf have?

Chi Turf has an industry leading 10 Year Limited Warranty that can be reviewed anytime via a footer link at the bottom of this website. Essentially it covers anything that isn't the result of an act of any God, animal damage or turf melting issues as a result of the suns reflection off of Low-E windows.

10) How much does turf installation cost?

There are many factors that impact cost so it’s difficult to say without knowledge of how much product is needed, where it will be installed and how it will need to be installed. Professional installation is recommended and this typically runs between $9 - $18 per sq/ft + cost of product.

11) Does ChiTurf Artificial Grass get hot in the sun?

It does, all artificial turf does unfortunately but it has the latest turf cooling technology built in. Adding to this there are infill options such as T-Cool which we carry that help diffuse heat by evaporative cooling once loaded with water. Also, artificial turf can even melt if the suns rays bounce off of a low-e window installed a specific place that allows this to occur. ChiTurf carries both window film to prevent this issue (once applied any artificial turf will not be affected by this) or turf (Wrigleyville) that is guaranteed to stay a bit cooler in sun and 100% will not be affected by this window reflection turf melt issue.

12) Can you cut a custom size for me from a 15’ width product?

Yes we can, but we have to apply cost based on using a 15’ wide section of turf buy however-long-we-need to create your pattern. Please keep in mind that once custom cuts are made from our full rolls of turf in stock, we can offer no returns or exchanges on product selected.

13) How heavy is a full roll of turf and can you deliver it

It will weigh between 800 – 1200 lbs depending on type. Locally we can deliver it curbside assuming client (that’s you!) has the means necessary site to off load the trailer once it arrives. Nationally we use a commercial carrier but the scenario is the same once the truck arrives on site.

14) Do you rent equipment for turf installation?

Not at this time.

15) What is Chi Turf made of?

Chi Turf consists of non-toxic, lead-free polyethylene yarn fibers and also contains a dense nylon thatch layer for additional weight and resilience to eliminate the requirement of infill. CHI Turf products are available with a very strong, weather-resistant polyurethane backing or an environmentally friendly polyolefin geotextile backing made with postindustrial recycled polypropylene fiber content.

16) Is it safe

Very safe. Chi Turf products are lead free, non-toxic, non-flammable, and does not require the use of rubber infill. Our turf has undergone rigorous testing to ensure its safety and durability and contains built in anti-microbial and anti-bacterial properties. We have spec sheets with test results for all our tested products.

17) Is it tested

Extensively tested. Take a look at our 27 page downloadable test results under the Turf Specifications link at the footer @ ChiTurf.com. The components used in the production of ChiTurf products have undergone years of research and development including extensive UV stability, wear resistance testing, and lead content testing. The results conclude that the material does not excessively fade, remains durable under heavy wear and tear, and is lead-free, non-toxic, and non-flammable.

18) How can I pick up product?

Stop by our warehouse by appointment, we’ll cut the turf to your desired size and then load your vehicle along with anything else you need. We have various machines and personnel on hand to assist this process.

19) Is it Synthetic Grass, Artificial Turf or Artificial Grass

All of the above and there are other names too but it refers to the same product. Astroturf (still commonly referred to this) is not a synonym though. Turf manufactured today is a much better, more advanced product.

20) Do you have a showroom?

More like a show-house (warehouse). We keep overhead as low as possible so that we can provide the best product and service at the best price. It gets really cold in there in the winter and really warm in the summer, use the bathroom at your own risk!

21) Where are you located and what are your hours of operation

We’re located at 4042 S. Michigan Ave but we currently maintain regular hours there. Spring – Fall we’re typically we’re there M-F 8am – 3pm but at times we’re out during that span on deliveries and/or tending to local business. If you happen to miss us; there are usually samples out front that you’re welcome to take a look at and also, to take home with you. It’s a good idea to pre arrange an appointment time via our website submission form or call/text/email ahead of time if you’d like to stop by our warehouse.

22) How can I see samples?

If you’re in the area stop by anytime 24/7, we usually have sample boxes out front at 4042 S. Michigan which you can pick up whenever you'd like. It's best to call ahead for a firsthand appointment though as we do not maintain set working hours at the warehouse on any given week as we are out in the field a lot. Otherwise we can talk firsthand anytime at 630805.3800 or info@chiturf.com to set up an appointment. We can also mail out samples if you’re not within driving distance.

23) How do we buy Chi Turf product(s)?

The best way is to fill out our request form. That will generate an approximate $ amount right away and then we’ll be right back in touch. We have equipment to load your vehicle when you arrive under a pre-arranged visit and/or we can deliver next day locally or ship turf nationwide.